Terms of Service

Please read these Terms of Service carefully before using the website fresh-giordanos.rest or any services offered by Giordanos. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), governing your access to and use of the website located at fresh-giordanos.rest, including all content, features, functionality, and services offered through the site (collectively, the "Services").

By accessing or using our Services in any manner, including but not limited to visiting or browsing the website, placing food orders, creating an account, signing up for newsletters, or participating in any promotional activities, you agree to comply with and be legally bound by these Terms. These Terms apply to all visitors, users, customers, and others who access or use our Services.

If you are using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" or "your" shall refer to that entity.

We reserve the right to update, modify, or replace any part of these Terms at any time at our sole discretion. We will notify users of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our Services following the posting of any changes constitutes acceptance of those changes.

2. Description of Services

Giordanos is a food service business operating in the United States. We offer a range of food-related services, including but not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through our website at fresh-giordanos.rest.
• Dine-In Services: We provide in-restaurant dining experiences at our physical location(s).
• Delivery Services: We offer food delivery to eligible addresses within our designated service areas, subject to availability, geographic limitations, and delivery schedules.
• Catering and Special Orders: We may offer catering services or large-group food preparation upon advance request and subject to separate agreements or confirmations.
• Promotional Offers and Loyalty Programs: From time to time, we may offer discounts, promotions, loyalty rewards, or special deals, which shall be subject to their own terms and conditions.
• Customer Support: We provide customer service to assist with inquiries, complaints, order issues, and general information.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

All food items offered are subject to availability. Menu items, prices, and service areas are subject to change without notice. Nutritional information, ingredient lists, and allergen warnings are provided as a courtesy; however, cross-contamination risks exist in our kitchen environment. Customers with severe allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Services, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that you meet this eligibility requirement. If you are under the applicable age of majority, you may use our Services only with the involvement and consent of a parent or legal guardian.

3.2 Account Registration

Some features of our Services may require you to create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account.

3.3 User Obligations

As a condition of using our Services, you agree to:

• Provide truthful and accurate information when placing orders, registering accounts, or contacting us.
• Use our Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations, including those of the United States and the specific state in which you are located.
• Respect the rights and dignity of our staff, other customers, and third parties.
• Pay all charges incurred through your account at the prices in effect at the time such charges are incurred.
• Promptly pick up your order if you have selected in-store pickup within the time frame communicated to you upon ordering.

3.4 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities:

• Using our Services for any fraudulent, unlawful, or unauthorized purpose.
• Attempting to gain unauthorized access to any portion of our website, servers, or systems connected to our Services.
• Transmitting any viruses, malware, Trojan horses, or any other harmful, disruptive, or destructive files or code.
• Engaging in any form of data scraping, automated querying, or harvesting of information from our website without our express written consent.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Posting, transmitting, or submitting any content that is defamatory, harassing, abusive, threatening, obscene, or otherwise objectionable.
• Attempting to reverse engineer, decompile, or disassemble any part of our website or Services.
• Using our website in a manner that could damage, disable, overburden, or impair our systems or interfere with other users' use of our Services.
• Placing fraudulent or fictitious orders with the intent not to pay or not to receive the food ordered.
• Exploiting our promotional offers, coupons, or loyalty programs in a manner contrary to their intended use or in violation of applicable promotional terms.
• Collecting or storing personal information of other users without their express consent.
• Violating any third-party rights, including intellectual property rights, privacy rights, or publicity rights.

4. Intellectual Property Rights

All content on the website fresh-giordanos.rest, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall look and feel of the website (collectively, "Content"), is the exclusive property of Giordanos or its content suppliers and is protected under United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Giordanos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Giordanos or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our website are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website solely for your personal, non-commercial use to browse, order food, and otherwise use our Services as intended. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content without our express written consent.
• Use any data mining, robots, or similar data gathering or extraction tools on our website.
• Download or copy any account information for the benefit of another merchant.
• Use our Content for any commercial purpose or for any public display that is commercial in nature.

If you believe that any content on our website infringes your intellectual property rights, please contact us at [email protected] with the subject line "IP Infringement Notice" and provide detailed information about your claim so we may investigate and respond appropriately.

5. Payment Terms

5.1 Pricing

All prices displayed on our website are in United States Dollars (USD) and are subject to change without notice. Prices listed are exclusive of applicable taxes unless otherwise stated. Sales taxes, delivery fees, service fees, and other applicable charges will be calculated and displayed at checkout before you confirm your order.

5.2 Payment Methods

We accept various forms of payment as indicated on our website at the time of checkout. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

5.3 Order Confirmation

An order placed through our website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to unavailability of menu items, errors in pricing or product description, or suspected fraud. You will receive an order confirmation via email once your order is accepted.

5.4 Refunds and Cancellations

Once an order is placed and confirmed, it may be difficult to cancel or modify, particularly if food preparation has already begun. If you wish to cancel an order, please contact us immediately at [email protected]. Refunds, if applicable, will be processed in accordance with our Refund Policy. We are not obligated to provide refunds for orders that were prepared and delivered as specified. If there is an issue with your order, such as incorrect items, missing items, or quality concerns, please contact us within a reasonable time frame so we may address the matter.

5.5 Promotional Codes and Discounts

Promotional codes, coupons, and discounts are subject to their individual terms and conditions. They may not be combined with other offers unless expressly stated. We reserve the right to revoke or limit any promotional offer at any time in the event of suspected abuse or fraud.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Giordanos, its officers, directors, employees, agents, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with:

• Your access to or use of (or inability to access or use) our Services.
• Any conduct or content of any third party on our Services.
• Any content obtained from our Services.
• Unauthorized access, use, or alteration of your transmissions or content.
• Any food safety issues, allergic reactions, or health consequences related to the consumption of our food products, to the extent permitted by law.
• Delays or failures in delivery due to circumstances beyond our reasonable control.

In no event shall the total aggregate liability of Giordanos to you for all claims arising out of or relating to the use of our Services exceed the greater of: (a) the total amount paid by you to Giordanos in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States Dollars ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations and exclusions may not apply to you.

7. Disclaimers

7.1 As-Is Basis

OUR SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, AND SERVICES INCLUDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Availability

We do not warrant that our website will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not guarantee that the results obtained from using our Services will be accurate or reliable. We do not warrant that our website is free of viruses or other harmful components.

7.3 Food and Allergen Disclaimer

While we strive to provide accurate menu, ingredient, and allergen information, we cannot guarantee that all information is complete, current, or free from error. Our kitchen environment handles a variety of common allergens. Customers with food allergies, intolerances, or specific dietary requirements are urged to contact us directly before placing an order. We disclaim liability for any allergic reaction or adverse health event to the maximum extent permitted by applicable law.

7.4 Third-Party Services

Our website may contain links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies and terms of service of any third-party sites you visit.

8. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of our Services or website.
• Your violation of any applicable law, rule, or regulation.
• Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or consumer protection rights.
• Any content, information, or materials you submit, post, or transmit through our Services.
• Any fraudulent, deceptive, or otherwise improper conduct by you in connection with your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Giordanos operates, without regard to any conflict of law principles that would cause the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 10 below, you agree to submit to the exclusive jurisdiction of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration. You waive any objection to the laying of venue of any such proceeding in the applicable courts and waive any objection that such courts represent an inconvenient forum.

These Terms are also subject to applicable federal laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce, and any other applicable federal consumer protection regulations.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us directly and attempt to resolve the dispute informally by providing written notice of your complaint to [email protected]. We will use commercially reasonable efforts to respond to your notice within thirty (30) days of receipt. If the dispute is not resolved within sixty (60) days after the notice is sent, either party may proceed with the dispute resolution mechanisms set forth below.

10.2 Binding Arbitration

Except for claims that qualify for small claims court, and except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, your use of our Services, or any products or services provided by Giordanos shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider. The arbitration shall be conducted on an individual basis and shall not be consolidated with any other arbitration or court proceeding.

The arbitrator shall have authority to award any remedy or relief that a court could order or grant, including injunctive relief, provided that the arbitrator shall have no authority to award damages in excess of the limitations set forth in Section 6 of these Terms. The arbitration decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND GIORDANOS EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than through arbitration, you and Giordanos each waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or other proprietary rights.

11. Term and Termination

11.1 Duration

These Terms of Service shall remain in full force and effect for as long as you access or use our Services. Some provisions of these Terms, by their nature, shall survive termination, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

11.2 Termination by User

You may stop using our Services at any time. If you have an account, you may request deletion of your account by contacting us at [email protected]. Please note that some information may be retained for legal, regulatory, or legitimate business purposes even after account deletion.

11.3 Termination by Giordanos

We reserve the right, at our sole discretion and without notice, to terminate or suspend your access to all or any part of our Services for any reason, including but not limited to:

• Breach of these Terms of Service.
• Fraudulent, abusive, or illegal conduct.
• Actions that harm other customers, our staff, or our business.
• Failure to pay amounts owed to us.
• Any other reason that we deem appropriate in our sole discretion.

Upon termination, your right to use our Services will immediately cease. Termination shall not limit any of our other rights or remedies available at law or in equity.

12. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes, we will indicate the revised date at the top of this page and, where appropriate, notify users by email or through a prominent notice on our website.

It is your responsibility to review these Terms periodically for any updates or changes. Your continued use of our website or Services following the posting of updated Terms constitutes your acknowledgment and acceptance of the modified Terms. If you do not agree to the updated Terms, you must discontinue your use of our Services immediately.

We may also, in the future, offer new services or features through the website. Such new features or services shall also be subject to these Terms of Service as updated from time to time.

13. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. A waiver of any provision of these Terms shall only be effective if it is in writing and signed by an authorized representative of Giordanos.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and Giordanos with respect to your use of our Services and supersede all prior and contemporaneous agreements, proposals, representations, warranties, and understandings of any kind, whether oral or written, between you and Giordanos relating to our Services.

No agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended or created by these Terms. Our Services are not intended to benefit any third party, and nothing herein shall create any right in any person or entity not a party to this Agreement.

15. Force Majeure

Giordanos shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, acts of war, terrorism, civil unrest, government actions, labor disputes, supply chain disruptions, utility failures, or other events beyond our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal operations as soon as practicable.

16. Electronic Communications and Notices

By using our Services, you consent to receive electronic communications from us. We may communicate with you via email, text message (if you have opted in), or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All notices to Giordanos under these Terms must be sent in writing to the contact information provided below in Section 17. Notices sent by email shall be deemed received upon confirmation of delivery. Notices sent by postal mail shall be deemed received three (3) business days after mailing.

17. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us for any reason related to our Services, please reach out to us using the following information:

We are committed to addressing your inquiries and concerns promptly and professionally. Our customer support team strives to respond to all communications within a reasonable time frame during normal business hours.

These Terms of Service were last updated on June 13, 2026. Giordanos reserves all rights not expressly granted herein.